Thank you for shopping with Mon Élégance. We are committed to delivering your orders promptly and efficiently. Please read our shipping policy below for more details.

Shipping Details:

Shipping Destination	Standard Shipping	Express Shipping
Canada	5-7 business days	3-7 business days
United States	5-7 business days	3-7 business days

 

Shipping Destination	Standard Shipping	Express Shipping
International	5-7 business days	3-7 business days

Order Processing Time

All orders are processed within 1-3 business days. Orders are shipped or delivered on weekdays or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in your order shipment, we will contact you by email or phone.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates vary by shipping destination and order weight.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order ships, including your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees incurred during or after shipping are the customer's responsibility (e.g., tariffs, taxes).

Damages

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect for a replacement to be issued. If your order has been in transit for more than 5 days beyond the estimated delivery window for the country it is being shipped to, we will issue a replacement order for shipment.

Contact Us

If you have any questions about this Shipping Policy, don't hesitate to contact us at support@monelegance.shop.